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How Do I Live chat with Lufthansa?




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Does Lufthansa have online chat?

Customer service has been an important part of every airline’s work. All the airlines try to provide the best customer service to their customers. Different airlines provide different ways for their customers to contact them. 

Lufthansa is known for the satisfactory customer service it has been providing to its customers. There are a number of convenient ways for you to reach the customer service of Lufthansa. So, if you are thinking, does Lufthansa have an online chat? Then you will get a positive answer to this question. Yes, Lufthansa has an online chat, so continue reading to know how you can reach out to the online chat option of Lufthansa. 

Lufthansa Customer Service Chatbot "Elisa"

Online chat assistance of Lufthansa Airline is virtual assistance that is there to help you. It is named Elisa. You can get help from Elisa 24/7 on any topic like refunds, rebookings, cancellations, and changes made in the flights. You will be provided with online help on any topic you want. 

Follow the below-mentioned steps to reach the online chatbot of Lufthansa. 

  • Go to the official website of Lufthansa. 
  • Scroll down the homepage to reach the bottom of the page. 
  • You will find the section of “customer services,” then choose the option of “Help & Contact” from there.  
  • After reaching the next screen, you will get the “chatbot” option in the bottom right corner of the page. 
  • Click on the “Start Chat” button. Your chat with the virtual help agent will get started. 
  • Choose the topic you need help on, and you will keep getting the solution that you desire. 

Can I free text assistance on Lufthansa? 

Since the option of the online chat via Elisa is a virtual service provided by Lufthansa, you surely will be doing it free of cost.  So, you can text the assistance, namely Elisa on Lufthansa, free of cost.

What type of assistance will you get from Elisa chatbot?

Elisa Chatbot is virtual assistance offered by Lufthansa for the help of its customers. You will get online help from Elisa on any topic that concerns your flight booking with Lufthansa. 

So, you may follow the above-mentioned steps to get through to Lufthansa live chat. If you want to talk to a person at Lufthansa, then you may call on the helpline number provided on the helpline number of Lufthansa.

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